Refund & Return Policy

At Eleganz, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

• Certain items such as sale items, or intimate wear may be non-returnable (please check product details).

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

Exchanges

• We offer exchanges for size or color (subject to availability). If the item is not available, a refund will be issued.

Shipping Costs

• Customers are responsible for return shipping costs, unless the item received was damaged or incorrect.

• Original shipping fees are non-refundable.

How to Request a Return

To start a return or exchange, please contact us at:
📧 shopeleganz@hotmail.com with your order number and details.